All inventory is shipped from Turkey. TEXTILE CULTURES offers free standard delivery on orders above $500 USD. Free shipping does not apply to trade account holders. Please note that free shipping will be applied to your order at checkout.  　　

INTERNATIONAL SHIPPING RATE

Items typically ship within 5-7 business days for all international orders except for special order items. Kindly note the delivery times are provided as guidelines only.

• Item total is up to $500 USD : $50 USD (Flat Rate) Shipping Fee
• Item total is $500.01 USD or more : Free shipping 

TRACKING PACKAGES

Your orders are fully traceable through the carrier website. Once your order is shipped, we will email your tracking number. 

DUTIES & TAXES FOR INTERNATIONAL ORDERS

The recipient is the importer of record and must comply with all laws and regulations of the destination. Orders shipped outside of Turkey may be subject to import taxes, customs duties and fees levied by the destination country. The recipient of an international shipment may be subject to such import taxes, customs duties and fees, which are levied once a shipment reaches the recipient's country. Additional charges for customs clearance must be fulfilled by the recipient; TEXTILE CULTURES has no control over these charges, nor can TEXTILE CULTURES predict these charges or fees.  In the event of a return, these duties, fees and/or taxes will not be refunded by TEXTILE CULTURES.

Customs policies vary widely; you should contact your local customs office for more information. Where customs clearance procedures are required, it may cause delays beyond our original delivery estimates.

TEXTILE CULTURES will not be held responsible for delays in delivery caused by customs, duties, natural disasters, national holidays, the shipping company or strikes from workers of carriers or airlines. 

OTHER SHIPPING & DELIVERY INFORMATION

We are unable to deliver to post office boxes, as all packages require a signature.

All orders require a signature upon delivery, at which point responsibility for the shipment passes to you, the buyer. If you have specified a recipient other than yourself to accept delivery, you also accept the signature of the third party as sufficient proof of delivery and fulfillment by TEXTILE CULTURES.

STANDARD POLICY FOR INTERNATIONAL RETURNS AND REFUNDS 

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us here or at hello@textilecultures.com. If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question here or at hello@textilecultures.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.  If your item(s) was/were damaged in transit, or misrepresented by us, we will gladly help you make a return/exchange within 30 days of delivery receipt. You may be required to submit photo(s) of the original packaging and item(s). For these only, return shipping will be courtesy of us.

If you are not satisfied with your purchase, we will be happy to accept your return or make an exchange. In the event of a return, shipping is paid by the customer. In the event of an exchange, return shipping and the new item shipped is paid by the customer. 

Exceptions / non-returnable items
Custom products (such as special orders or personalized items) cannot be returned. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.